Typical workflow
01Ask a question
02Search knowledge base
03Review suggested steps
04Escalate if uncertain
Features
AI Assistant
Logged-in help grounded in Complytio guidance.
Teams with access can ask workflow questions. The assistant searches published knowledge-base articles first, then escalates to support tickets when unsure.
Kitchen teams need answers at speed — but not invented policy. The in-app assistant prioritises published knowledge-base content and stays inside tenant and permission boundaries.
When it is unsure, it can hand off to support with context rather than guessing. Hygiene guidance is labelled as general guidance, never legal advice or EHO approval.
What teams can do
Search knowledge-base articles before wider account context.
Respect tenant, branch and permission boundaries.
Escalate uncertain answers to support tickets with transcript context.
Who it is for
- Teams that want in-product help without leaving the kitchen
- Support teams that prefer KB-first deflection
Inspection-ready angle
- Does not invent inspection guarantees
- Points staff to documented workflows you control
Frequently asked questions
Does the AI train on my private compliance data for other customers?
Tenant isolation and permission boundaries apply. See Security for how access is scoped. The assistant is designed to help your users inside your workspace rules.
Related
AI Assistant