Tenant isolation
Customer records are scoped by company and, where relevant, by branch. Platform and support access uses separate protected routes and must be audited.
Security and trust
Built for sensitive compliance records.
Complytio is designed for UK hospitality teams handling staff activity, food-safety checks, EHO evidence, documents and billing data.
Private document storage
Files are stored privately with company-scoped keys and signed downloads. Sensitive document categories can use extra app-level encryption when enabled.
Role-based permissions
Owners, managers and staff only get the access their role needs. Support and platform tools sit on separate routes with their own controls.
2FA and sensitive actions
Platform and support accounts require two-factor authentication. Restaurant accounts can turn on 2FA for extra account protection.
Support access audit
Support access is reason-gated and audited. Document viewing is not silent and unrestricted.
Stripe-hosted billing
Cards are entered on Stripe Checkout and managed in the Stripe Customer Portal. Complytio never stores raw card numbers.
Audit-first operations
Important actions should leave a trail.
Compliance software needs accountability. Complytio treats sensitive support, document, billing and evidence actions as auditable events.
Document upload, view, download and delete actions
Evidence pack exports
Support company, ticket and document access
Billing changes and subscription overrides
2FA changes and recovery-code generation
AI assistant usage and ticket handoff
AI assistant and privacy
The in-app assistant is only for signed-in users with permission. It answers from published help articles first, stays inside your company access rules, and can hand off to a support ticket. It is not legal advice and does not replace your food safety procedures.